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截图

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YouTube 视频

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细节

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EvaluAgent 主要特点

• Chatbot QA
  This feature checks chatbot conversations to ensure they are helpful and improve customer experience.
• Product Tours
  You can explore the platform at your own pace without needing to sign up.
• Agent Engagement
  This helps create a supportive environment for agents, encouraging teamwork and recognition.
• Reduce Attrition
  This feature aims to keep agents from leaving, which saves your business money.
• Agent Improvement
  This feature provides targeted training and coaching to help agents perform better.
• Quality Assurance
  This feature uses AI and automation to help improve the quality of your contact center's services.
• Automating Compliance
  This automatically checks interactions to ensure they meet rules and keeps a record of actions taken.
• Reducing Operating Costs
  This helps lower costs while saving time and improving performance.
• Conversation Intelligence
  This tool allows you to listen to and analyze every conversation across all channels.
• Increase Agent Engagement
  This provides tools to keep agents motivated, improving their performance and customer satisfaction.
• Deliver Great Service at Scale
  This helps you provide excellent service even as your customer interactions increase.
• Increasing Conversation Coverage
  This feature uses automation and AI to boost productivity significantly.

EvaluAgent 优势

• Reduce Attrition
  It makes agents more likely to stay, which saves your business money.
• Automating Compliance
  You can easily check that all rules are followed, reducing risks.
• Reducing Operating Costs
  It helps you save money and time while improving how well things work.
• Increase Agent Engagement
  The tools keep agents motivated, which helps them do better and makes customers happier.
• Deliver Great Service at Scale
  The software helps you provide good service even when there are many customers.
• Increasing Conversation Coverage
  Automation and AI can make your team much more productive.

谁应该使用 EvaluAgent？

• IT Lead
  They can easily add new tools for agent improvement to their current systems.
• Team Leader
  They can give better coaching to agents and help them perform better using one tool.
• Contact Center Agent
  They can see their own performance and get feedback to help them improve.
• Contact Center Director
  They can improve customer service by making sure their team works well and saves money.
• Head of Quality Assurance
  They can check every interaction and connect quality checks with training easily.
• Business Process Outsourcers
  They can track and improve how agents interact with customers using a special platform.

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徽章

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EvaluAgent 替代品

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使用的技术

查看所有技术

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联盟计划