Call Handling

Name: Call Handling
Author: Call Handling

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Call Handling offers a range of cloud contact center solutions designed to improve communication for businesses across various sectors. Established in 1999, the company provides reliable services with a focus on innovation and customer satisfaction, ensuring clients can manage their communications effectively and efficiently.

Call Handling 可以在以下位置找到： Call Center & Contact Center Software 类别。

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细节

定价: $7.5-$85/mo

消费者类型: B2B

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Call Handling 主要特点

Teams
This feature supports team collaboration and communication within the contact center.
Voice
This feature enables traditional phone calls to be managed easily within the contact center software.
Digital
This feature supports communication through digital channels like email and chat, making it easier to connect with customers online.
Routing
This feature directs incoming customer inquiries to the right agent or department for faster responses.
Insights
This feature gives you valuable information about customer interactions to help improve service.
Outbound
This feature allows agents to make outgoing calls to customers for follow-ups or promotions.
Scalable
This feature means the system can grow easily as your business needs change.
Call Care
This feature ensures that customer calls are handled with care and attention.
Softphone
This feature lets agents make calls using their computers instead of traditional phones.
Agent Chat
This feature enables agents to chat with customers in real-time for quick support.
Agent Inbox
This feature provides a single place for agents to view and manage all customer messages from different channels.
Integrations
This feature allows the software to connect with other tools like Salesforce and Microsoft Dynamics.
Omni-Channel
This feature allows you to communicate with customers through various channels like phone, email, chat, and social media all in one place.
Self-service
This feature allows customers to find answers on their own through FAQs or automated systems.
Collaboration
This feature allows team members to work together easily, sharing information and updates.
Voice Analytics
This feature analyzes voice calls to understand customer needs and improve communication.
Flexible Pricing
This feature offers various pricing plans to suit different business needs.
Rapid Provisioning
This feature allows for quick setup of the contact center service, often in just days or hours.
Futr – AI Chatbot
This feature uses AI to automate customer conversations and provide 24/7 support.
Real-Time Reporting
This feature allows you to see live data about calls and customer interactions to monitor performance.
AI Chatbot Technology
This feature automates customer interactions using smart AI, available 24/7.
Business Intelligence
This feature helps you analyze data to make better decisions for your contact center.
Managed Administration
This feature offers support in managing the contact center's administrative tasks.
Unified Communications
This feature combines all communication methods into one system for easier management.
Customer Feedback / CSAT
This feature collects customer feedback to measure satisfaction and improve services.
Contact Centre Management
This feature provides tools to oversee and manage the entire contact center operations.
Hands-on Account Management
This feature provides dedicated support to help manage your contact center effectively.
PCI PAL – Secure Payments
This feature ensures that customer payment information is handled securely.
Industry-Specialised Solutions
This feature offers tailored solutions for specific industries like charities and retail.
SIP Trunking / Call Management
This feature allows for efficient management of voice calls over the internet.
Service & Call Flow Management
This feature helps manage how calls and services are handled for better efficiency.
Microsoft Teams – Operator Connect / Direct Connect
This feature integrates with Microsoft Teams for seamless communication.

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