Nova-Suite

Nova-Suite is an open-source IT Service Management platform designed to streamline and unify various IT operations such as incident management, change control, problem resolution, asset tracking, configuration management database (CMDB), event monitoring, and service-level agreement (SLA) enforcement within a single, self-hostable solution. Its core features include a service catalog with self-service portals, incident and major incident handling, structured change management processes, problem and known error management, extensive SLA and OLA tracking, detailed CMDB and asset management, integrated event and alert handling, and knowledge base publishing, all built using modern technologies like React, Node.js, and PostgreSQL; it caters to IT teams seeking cost-effective, customizable, and scalable tools to improve operational efficiency, reduce.

Nova-Suite ingatholakala ku IT Service Management (ITSM) izigaba.