Lufra AI

Help Desk & Customer Support Software

Unpublished

An AI-powered, multi-channel support platform that automates ticket resolutions across chat, email, social, and messaging; it handles end-to-end inquiries with real-time AI agents, enforces safety and policy checks, and provides capabilities such as intent inference, behavior insights, image analysis, smart routing, automated escalation, and SOP-driven guidance. Its toolkit includes chat-to-ticket conversion, auto-pilots that follow standard operating procedures, spam and brand-safety safeguards, social listening and sentiment tracking, cart recovery and upsell recommendations, personalized product suggestions, private shifts, post and comment management, one-click deployment, a 30-day free trial, live CSAT heat maps, and dashboards to track automation progress and ROI; designed for e-commerce brands, CX managers, merchants, retailers, and support teams seeking to reduce response times, lower costs, and unify experiences across channels.

Lufra AI can be found in Help Desk & Customer Support Software categories.

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Details

Lufra AI Main Features

• Chat AI
  This feature allows you to use AI for instant support in your chat system.
• Sales AI
  This feature helps increase sales by providing personalized interactions with customers.
• AI Agents
  These agents handle everyday customer tickets from start to finish.
• Social AI
  This feature manages real-time conversations across all your social media channels.
• CSAT Pulse
  This tool tracks customer satisfaction ratings in real-time.
• Cart Saver
  This tool helps recover carts that customers have abandoned.
• Playground
  This is a safe space to test new automation features.
• Support AI
  This feature automates ticket resolutions to save time and improve customer satisfaction.
• Brand Boost
  This tool detects and promotes positive comments about your brand.
• Spam Shield
  This feature protects your brand from spam messages.
• Post Cleaner
  This feature removes misleading comments and rants.
• Safety Guard
  This feature checks for accuracy and safety in customer interactions.
• Sales Engage
  This tool helps identify upsell opportunities during chats.
• AI Chat First
  This feature allows the AI to handle questions in real-time.
• Comment Buddy
  This tool ensures that no follower is left without a response.
• Private Shift
  This tool allows you to move public comments to private messages.
• CX Auto-Pilots
  These tools follow strict guidelines for specific tasks to ensure quality.
• Channel Mapper
  This feature helps unify customer support across different communication channels.
• Friendly Quote
  This feature shares helpful insights about products with customers.
• Image Analysis
  This feature analyzes images like screenshots or damaged photos.
• Segment Builder
  This feature helps learn how customers navigate your website.
• Social Insights
  This feature turns social media chatter into actionable strategies.
• Behavior Insights
  This tool helps understand customer intent and engage them at the right moments.
• One Click Install
  This makes it easy to set up your Chat AI quickly.
• Social Proof Lift
  This feature displays user feedback where it can influence others.
• 30-days free trial
  You can try the service for free for 30 days.
• Smart Recommendations
  This feature suggests products based on customer behavior.
• Upsell by 3% in 7 days
  This feature can help increase sales within a week.
• Chat > Ticket Converter
  This tool can turn a chat conversation into a helpdesk ticket.
• Automate 30% tickets in 1 month
  This feature can help automate a significant portion of customer tickets quickly.

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