Median

Co-Browsing & Screen Sharing Support

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Median offers a seamless cobrowsing and screen sharing solution that enhances customer support by allowing real-time collaboration without the need for downloads or installations.

Features like audio and video streaming, cursor sharing, and drawing tools, support teams can effectively guide visitors through their websites, ensuring a more personalized and efficient support experience.

Median can be found in Co-Browsing & Screen Sharing Support categories.

The most similar products to Median are:

Ahsuite Promoted → ScreenMeet → CrankWheel → Cobrowse → HelloScreen →

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Details

Median Main Features

• Phone Mode
  Call center teams can easily start a screen share by asking the caller to press a code.
• Show Cursor
  You can move your mouse on the customer's screen to guide them where to go.
• Drawing Tool
  You can draw on your website to show customers where to click or add fun drawings.
• Full Control
  With customer approval, you can take control of their screen to help them directly.
• Highlight Tool
  You can create a red box on your website to draw attention to important areas.
• Audio Streaming
  You can have a one-on-one conversation with customers using audio while they browse your site.
• Video Streaming
  You can talk to customers through video while sharing your website.
• Easy Integration
  Median can be added to your website easily, just like popular chat apps.
• Privacy Controls
  You can choose which parts of your website can be shared during a screen share.
• Visitor Dashboard
  You can see all visitors on your site in real time and join any visitor's screen with one click.
• Live Video and Audio
  You can add video and audio to your support without needing to invite anyone or install anything.
• No Performance Impact
  Median is designed to load without slowing down your website.
• Real-Time Screen Sharing
  You can share your screen with visitors on your website instantly, without any downloads or invites.

Median Benefits

• Easy to Use
  The screen sharing is as easy as using a chat app, so anyone can use it without training.
• Privacy Controls
  You can choose what parts of your website are shared, keeping sensitive information safe.
• Guided Assistance
  You can show customers where to click and what to do, which helps them understand better.
• Real-time Support
  You can see what your customers see, making it easier to help them quickly.
• No Downloads Needed
  Customers do not have to install anything, which makes it simple and fast to start support.
• Video and Audio Support
  Talking to customers through video and audio makes the support experience more personal.
• Integration with Chat Tools
  You can add screen sharing to your existing chat tools, making support even smoother.
• Real-time Visitor Dashboard
  You can see all visitors on your site at once, allowing you to help them as needed.
• Full Control with Permission
  You can take control of the customer's screen with their permission, making it easier to fix issues.
• Increased Customer Satisfaction
  By solving problems faster, customers are happier with the support they receive.

Who should use Median?

• Support Teams
  They can solve issues quickly without needing downloads or invites.
• Website Owners
  They can improve customer satisfaction by offering real-time help.
• Call Center Agents
  They can understand customer problems better by seeing their screens.
• Chat Support Users
  They can improve chat support with live screen sharing.
• Software Support Teams
  They can guide users through software problems easily.
• Customer Support Agents
  They can see what customers see and help them faster.
• Companies Sending Screenshots
  They can reduce back-and-forth by seeing the customer's screen directly.
• Teams Using Conferencing Tools
  They can add screen sharing to their existing tools for better support.
• Businesses Seeking to Improve NPS
  They can make customers happier, which helps their scores.
• Businesses Seeking to Improve CSAT
  They can provide better support, leading to happier customers.

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Technologies Used

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