ScreenMeet

Co-Browsing & Screen Sharing Support

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ScreenMeet offers a thorough suite of secure remote support solutions, including screen sharing, cobrowsing, and video chat, designed to improve productivity and streamline customer interactions.

With seamless integration into popular platforms like ServiceNow and Salesforce, it helps IT and customer service teams to resolve issues efficiently while maintaining enterprise-grade security and compliance.

ScreenMeet can be found in Co-Browsing & Screen Sharing Support categories.

The most similar products to ScreenMeet are:

Ahsuite Promoted → ScreenConnect → CrankWheel → Upscope → Median →

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Details

ScreenMeet Main Features

• CoBrowsing
  This feature lets agents and customers browse a website or app together without needing to download any software, improving the support experience.
• Video Chat
  Agents can communicate with customers through video calls, making it easier to understand and resolve issues.
• Screen Sharing
  Agents can share their screens with customers to show them how to solve problems, making support feel more personal and direct.
• Migration Support
  The program helps businesses transition smoothly from older support systems to ScreenMeet, ensuring a fast and easy change.
• Native CRM/ITSM App
  The solution can be quickly set up through popular platforms like Salesforce and ServiceNow, with little training needed.
• Configurable Storage
  Users can store data in specific locations for better security and compliance with business needs.
• Single Sign-On (SSO)
  Agents can log in using their existing credentials, making access easier and more secure.
• Customer Success Team
  Every subscription includes a team to help customers get started and ensure they are using the platform effectively.
• Secure Remote Support
  This feature allows agents to take control of a user's device securely, helping them fix issues quickly on Windows, Mac, iOS, and Android systems.
• Cloud-Based Architecture
  The SaaS is built in the cloud, which means it is easy to use and does not require downloading apps, leading to better productivity.
• Enterprise-Grade Security
  All data is kept safe with strong encryption, ensuring that customer information is secure at all times.
• Asynchronous Ticket Submission
  End users can record their screens and submit tickets at their convenience, allowing for flexible support.

ScreenMeet Benefits

• Easy Integration
  ScreenMeet works well with existing systems like Salesforce and ServiceNow, allowing for a smooth setup and use.
• Asynchronous Support
  End users can record their screens and submit tickets at their convenience, making it easier for them to get help.
• Secure Remote Access
  Agents can quickly access and control users' devices securely, helping to solve problems faster.
• Simplified Reporting
  Reporting is easier, giving a complete view of support activities and helping to track performance.
• Seamless Collaboration
  Agents and customers can work together easily with voice, video, and screen sharing without needing to download software.
• Faster Resolution Times
  Support teams can solve issues in minutes instead of days, improving overall efficiency.
• Enterprise-Grade Security
  Data is kept safe with strong encryption and compliance measures, ensuring privacy and security.
• Improved Agent Productivity
  Agents can resolve 32% more issues on the first call, making support faster and more efficient.
• Data Visibility and Insights
  Automated session logging provides clear insights into support tickets, helping to improve service quality.
• Enhanced Customer Experience
  Customers receive a more personal touch through live support, making them feel valued and understood.

Who should use ScreenMeet?

• Sales Teams
  They can connect with customers live, making it easier to close deals.
• Remote Workers
  They can get help with tech issues quickly without needing to download extra software.
• Business Owners
  They can improve customer satisfaction and boost sales with better support tools.
• IT Support Agents
  They can solve problems faster and help more customers in one call.
• Training Managers
  They can teach employees effectively by showing them how to use software directly.
• Customer Service Representatives
  They can talk and share screens with customers easily, making support feel personal.
• Companies Migrating from Old Systems
  They can switch to a modern solution smoothly with expert support.

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