Evidah

Help Desk & Customer Support Software

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This advanced AI support platform facilitates the management and automation of customer service operations by providing intelligent virtual assistants, extensive knowledge bases, and automated email responses, solving the problem of time-consuming and inefficient support workflows. Its main features include customizable knowledge management, real-time live chat support, automated ticket organization, detailed analytics, and seamless integration with third-party applications, making it ideal for businesses seeking to improve customer support, improve operational efficiency, and deliver prompt, personalized assistance without extensive technical expertise.

Evidah can be found in Help Desk & Customer Support Software categories.

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Evidah Main Features

• Help Desk
  All your support emails are converted into tickets which help you organize and manage customer inquiries.
• AI Employees
  Evidah has specialized AI workers like Charlie, Emma, Marquavious, and Sung Wen who handle support, organize knowledge, chat with customers, and analyze data.
• Free Forever
  All features are available for free forever, with no charges.
• User Reviews
  Happy users say the system is easy to use, helps manage support well, and increases website traffic.
• Custom Domain
  You can add your own brand name to the system if you want to use your own website address.
• Daily Reports
  A dashboard shows how well your knowledge base is working, and you can make changes anytime.
• Recurring Users
  Many users return often, showing your support system is effective.
• Support Contact
  You can contact the team through email or phone to ask questions or get help.
• Article Generator
  AI helps you create articles for your knowledge base easily, saving time and effort.
• Advanced AI Models
  The system uses evolving AI technology from Open AI to improve performance.
• Organized Articles
  Articles are sorted into categories to keep your knowledge base clear and easy to use.
• App Data Integration
  Evidah works with many third-party apps to bring data into your knowledge base easily.
• Auto-Email Responses
  AI can automatically reply to support emails, saving you time, and notify you if it needs help.
• Ticket Notifications
  You get instant alerts when new tickets arrive or are replied to, so you can respond quickly.
• Knowledge Base Metrics
  You can see detailed data about visitors to your knowledge base, like location, source, and time spent.
• Easy Support Automation
  Set up your support system quickly without needing previous experience.
• Knowledge Base Creation
  You can easily create and organize articles in categories so customers can find information without contacting support.
• AI Knowledge Base Creation
  You can build your entire knowledge base quickly with AI, just by clicking a button.

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