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This system proactively identifies and addresses user churn by capturing real-time exit feedback through embedded chat widgets and monitoring user behavior to detect early signs of disengagement or potential cancellation, using risk scoring and drift detection technologies. Its main features include an unobtrusive exit survey that records user reasons via text or voice without redirecting, an automated risk assessment system that labels users as Healthy, Risky, or Drifting based on engagement metrics, and a unified dashboard for analyzing cancellation signals, user feedback, and intervention opportunities, making it ideal for SaaS companies, subscription-based services, and online platforms seeking to improve retention, reduce churn, and improve customer engagement through real-time insights and personalized outreach.

Flidget can be found in Customer Feedback & Survey Software categories.