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Conversation Intelligence

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Callens.solutions is an AI-powered quality assurance and conversation intelligence platform designed for contact centers. The software automates call evaluations to replace manual listening processes, providing real-time insights for QA teams, supervisors, and revenue leaders.

CALLENS can be found in Conversation Intelligence categories.

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CALLENS Main Features

• Accuracy Checks
  The system flags mistakes and incorrect information to prevent compliance problems or customer churn.
• Conflict Detection
  Sentiment timelines and signals help find tension early so agents can de-escalate or supervisors can step in.
• Quality Assessment
  Structured scorecards, compliance checks, and agent benchmarks give a clear view of team performance.
• Sales Optimization
  Call quality data helps identify top salespeople, coaching opportunities, and patterns that help close deals.
• Easy to Use Platform
  The SaaS combines different tools for supervisors, QA teams, and sales leaders in one simple system.
• Automated Call Scoring
  All calls are scored instantly with AI so teams get quick feedback without listening to recordings.
• Filters and Call Details
  You can filter calls by type, category, or status and see detailed information for each call.
• Real-time Call Analytics
  All analytics are shown on one screen, including sentiment, question paths, transcripts, and AI scores while calls are happening.
• Unresolved Questions Tracking
  The system tracks customer questions that are not answered and incomplete resolutions so nothing is missed.
• Team and Agent Performance Overview
  You can see how each agent is doing with information like sentiment, resolution paths, and call ratings in real time.

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