TicketLog

Help Desk & Customer Support Software

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This solution converts Azure DevOps into a extensive client-facing service desk platform, eliminating the need for separate ticketing systems and reducing overhead costs by avoiding per-agent fees. Its main features include branded, secure portals with custom domains and login authentication, seamless integration of support tickets directly into existing Azure DevOps boards, white-labeling options for professional presentation, and capabilities tailored for managed service providers to efficiently manage multiple client portals; it serves IT support teams, MSPs, and organizations seeking streamlined, branded customer support workflows without additional help-desk software, enhancing user experience, security, and operational efficiency.

TicketLog can be found in Help Desk & Customer Support Software categories.

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Details

TicketLog Main Features

• No Per-Agent Fees
  You pay only for users who access the portal, not for every team member working on tickets.
• Secure User Login
  Users can log in safely using validated login methods.
• Email Notifications
  Users and team members receive email updates about ticket activity.
• Easy Setup in Minutes
  Set up your service desk quickly by naming it, connecting to Azure DevOps, and sharing the portal link.
• Free Version Available
  You can start with TicketLog FREE, which includes basic features like secure portal and email alerts for up to 5 users per desk.
• Multiple Client Portals
  One Azure DevOps project can serve many client portals with tickets tagged by source.
• No Separate Ticket System
  You don’t need to buy or use a different help desk tool—TicketLog uses your existing Azure DevOps boards.
• Premium Features with PRO
  Upgrade to TicketLog PRO to get custom branding, custom domain names, custom forms, and support for up to 100 users per desk.
• White-Label Customization
  You can customize the portal's look and feel to match your company branding and domain.
• Single Tool for Everything
  Use one simple tool for customer tickets and internal work, without switching or migrating data.
• Host Branded Client Portals
  You can create custom portals with your own logo and domain for each of your clients.
• Professional Client-Facing Look
  Create a professional image with branded portals, custom domains, and secure sign-ins like SSO and Entra ID.
• Full Integration with Azure DevOps
  TicketLog connects directly to your Azure DevOps to show and manage tickets without needing extra systems.

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