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Details

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Tickets Copilot Main Features

• AI Pipeline
  A three-step AI process classifies tickets, finds related info, and creates draft responses.
• Early access
  Get early access to new features for free during the beta period, without needing a credit card.
• PII Redaction
  It detects and hides personal data to protect privacy before AI uses the information.
• Smart Routing
  Tickets are automatically sent to the right team based on their content and rules.
• Auto-Responders
  Set up automatic replies for common questions with easy-to-customize templates.
• Automation Engine
  Uses advanced job queues to handle tasks smoothly, retry if there's a problem, and avoid duplicates.
• Keep data private
  You can use your own AI keys to keep your data safe and private.
• Connects with tools
  It works with your existing tools like Zoho Desk, IMAP email, and more.
• Enterprise Platform
  Create separate workspaces for different teams, each with its own settings and AI options.
• Knowledge Retrieval
  The system searches your knowledge base to find previous solutions that help.
• Response Generation
  AI creates draft replies that fit the conversation, using different AI models.
• Multi-Channel Ingest
  It can receive tickets from different sources like APIs, emails, or webhooks.
• Smart Classification
  AI sorts tickets into categories and puts them in order of importance.
• Automate ticket tasks
  It automatically classifies tickets, writes responses, and manages support from one platform.
• Resolve support tickets faster
  AI helps you solve support tickets ten times faster by automating tasks.
• Incoming Tickets AI Classification
  The system automatically sorts and prioritizes new tickets based on urgency and type.

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Tickets Copilot Alternatives

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Technologies Used

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