FixLink

Questions and answers

• Free to start
  You can publish even one fix link for free and grow your support collection.
• Pricing options
  Choose from free plans or paid plans with extra features like branding, analytics, and custom domains.
• Supports team use
  Teams can have multiple creators who make guides, with viewers always free.
• Record steps easily
  You can record the steps to fix a problem by clicking through the process once.
• Hide private details
  Sensitive information like passwords and cards are hidden automatically before sharing.
• Update guides easily
  You can change and update your help guides anytime, and everything stays in sync.
• Add AI support easily
  You can connect an AI assistant to your support system so it can search and use the help guides.
• Share guides publicly
  You can publish unlimited fix links and help spread your support resources.
• Check customer progress
  Customers tap Yes or Not yet to tell you if they solved the problem or need more help.
• Make guides AI-readable
  Guides include structured JSON files so AI assistants can read and follow the steps.
• Use the Chrome recorder
  Use the FixLink Chrome extension to record your steps easily on your browser.
• Protect customer privacy
  FixLink blurs and redacts sensitive information during recording to keep data safe.
• Share help guides easily
  Send the customer a single link so they can follow the fix by themselves.
• Create a simple help link
  FixLink turns your recorded steps into a clean help page with one link you can share.
• No customer account needed
  Customers do not need to create an account to follow a fix link; anyone with the link can view the guide.
• Turn guides into a full help site
  Higher-tier plans let you create a branded support website with search and organized topics.