Logwise

Help Desk & Customer Support Software

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The software provides real-time error detection and automated user recovery assistance for digital products, helping teams identify and resolve front-end, back-end, and API failures before support tickets are raised. It features quick integration within minutes, guided troubleshooting steps, reduction of support inquiries by over 70%, detailed incident context including route, release, and user data, and seamless escalation to support only when automated recovery fails, making it ideal for engineering teams, customer support, and product managers using frameworks like React, Next.js, and various SaaS platforms.

Logwise can be found in Help Desk & Customer Support Software categories.

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Details

Logwise Main Features

• Redacts PII
  Logwise can hide personal information to protect user privacy.
• Early Access
  Logwise helps users fix broken flows before they open support tickets, reducing silent churn.
• Recovery First
  Focuses on fixing issues automatically before involving support, turning crashes and API failures into easy steps.
• Business Outcome
  Engineers get more issues to review, users recover faster, and support can handle problems better.
• Easy Installation
  You can install Logwise in just 5 minutes with one script tag, and no credit card is needed.
• Wide Compatibility
  It works with many tools like React, Next.js, Slack, Zendesk, Freshdesk, and others.
• Before / After Impact
  Shows the difference in user experience with and without Logwise, including fewer support tickets when using it.
• Self-Resolved Support
  Most issues are fixed by users themselves, with 83% resolving problems without help.
• Supports Multiple Teams
  Built for engineering, support, and founder teams to improve user and support experiences.
• Repeat Failure Detection
  Identifies repeated failures to stop chasing random one-time issues.
• Core Function - Debugging
  Captures technical data like traces, metrics, logs, and shows recovery steps and support info.
• Error Recovery Intelligence
  It stops users from losing patience by guiding them through recovery steps for errors like crashes and API failures.
• Handoff to Support When Needed
  If users can't recover, support receives detailed info to help resolve the problem.

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Technologies Used

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