Troppus

Help Desk & Customer Support Software

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This platform offers a streamlined shared inbox designed specifically for small support teams, enabling efficient management of customer inquiries and issue resolution through email-to-ticket conversion. It provides key features such as a unified support ticket queue, email threading with reply continuity, customizable signatures, internal notes, canned responses, and easy domain verification, addressing common problems like unmanageable CC chains, unread labels, and overcomplicated enterprise helpdesks. Its intended users include small customer service teams, startups, and small businesses seeking an affordable, straightforward support solution that integrates seamlessly with their existing email infrastructure without the need for extensive setup or per-feature pricing plans.

Troppus can be found in Help Desk & Customer Support Software categories.

The most similar products to Troppus are:

SmartTask Promoted → Corwin-Lubowitz Enterprise Promoted → Keeping → DoneDone → Hiver →

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Details

Troppus Main Features

• Internal Notes
  Your team can leave private notes on tickets that customers cannot see.
• Easy Setup Process
  Getting started is simple: create a workspace, connect your domain, and start managing tickets without waiting.
• Custom Domain Email
  You can use your own email address from your domain, and your outgoing emails will look like they come from your company.
• Shared Ticket Inbox
  It offers a simple inbox where small support teams can assign, prioritize, tag, and close tickets for everyone to see.
• Transparent Pricing
  You pay a fixed price per agent per month with no extra costs or needed features tiers.
• Email to Ticket Conversion
  Inbound emails automatically turn into support tickets, and replies continue in the same conversation so customers see only one message thread.
• Canned Replies & Signatures
  You can reuse common answers and have a consistent signature from your profile settings.
• No Demo or Sales Call Needed
  You can start using the service immediately without any demos or sales calls.
• Profiles for Customers and Agents
  Every customer and agent has a profile, and you can invite teammates to be agents or admins.

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Technologies Used

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