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Details

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Set Sail Main Features

• Cost Reduction
  They help reduce operational costs by more than 75%.
• ROI Performance
  Their platform shows measurable return on investment across all channels.
• Trusted Clients
  Their platform is used by leading global brands in many industries like insurance, banking, and retail.
• Easy Integration
  Connects easily with existing tools like CRMs, RPA, data warehouses, and case management systems.
• Unified Engagement
  Their system connects with all customer touchpoints like social media, websites, kiosks, email, and live chat.
• Email AI Automation
  AI handles a high volume of emails quickly, reducing response times and improving ROI.
• Management & Control
  A central portal provides analytics, content updates, and control over AI agents.
• Self-Service Queries
  More than 90% of customer questions are answered by AI without human help.
• AI Solutions Launched
  They have launched over 150 AI solutions for different business needs.
• Enterprise Automation
  The SaaS automates many parts of business services, making operations more efficient.
• Voice AI for Hotlines
  Voice agents serve customers instantly, reducing wait times and increasing agent productivity.
• Human-AI Collaboration
  Ensures seamless teamwork between AI agents and humans, with smart routing and escalation.
• Personalized Engagement
  Uses data and knowledge to provide personalized and consistent customer experiences.
• Generative AI Technology
  Uses advanced AI models to understand, act, and solve complex customer issues automatically.
• Customization & Deployment
  The SaaS can be customized and deployed on cloud, on-premises, or hybrid systems.
• Business Process Automation
  Automates sales, booking, and administrative tasks to reduce delays and costs.
• Chat AI for Sales & Service
  Autonomous chat agents help increase sales and customer satisfaction with high conversion and automation rates.
• High Number of Agent Replies
  They provide more than 120 million AI agent replies each year.
• Natural Language Understanding
  The AI can understand multi-turn conversations and perform form automation for human-like interactions.
• Building an Intelligent Enterprise
  Helps businesses automate all pre-sales and after-sales tasks for better efficiency.

Set Sail Benefits

• 24/7 Sales Support
  AI can help customers find and buy products any time of day, increasing sales opportunities.
• Powerful Integrations
  AI can connect with other business tools to provide quick and accurate service without delays.
• Automated Business Processes
  Automation makes it easier to manage tasks like order tracking and appointment scheduling, saving time and effort.
• Consistent Customer Experience
  Customers receive the same quality service no matter how they contact the business, which builds trust.
• Understanding Customer Behavior
  AI can analyze how customers act, helping businesses know what their customers want better.
• Seamless AI and Human Interaction
  Combining AI with human agents ensures that all customer needs are met smoothly and effectively.
• Automatic Customer Inquiry Resolution
  Using AI to answer questions quickly means customers get help faster, improving their experience.
• Engage with Customers on All Channels
  This helps businesses connect with customers wherever they are, making it easier to sell and provide support.

Who should use Set Sail?

• Retail Brands
  Retail brands can use our AI to help customers find products quickly and easily, boosting sales.
• Business Owners
  Business owners can automate their workflows, making their operations smoother and more efficient.
• Marketing Teams
  Marketing teams can use AI to understand customer behavior better and target their campaigns effectively.
• Public Services
  Public services can use our AI to provide quick answers to citizens, improving service delivery.
• Large Enterprises
  Large enterprises can benefit from AI email agents that manage customer inquiries, reducing wait times and improving satisfaction.
• Insurance Companies
  Insurance companies can streamline their customer care processes, making it easier for clients to get help when they need it.
• Customer Service Teams
  Customer service teams can save time by letting AI handle common questions, allowing them to focus on more complex issues.

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