Awesome Support

Help Desk & Customer Support Software

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Awesome Support SAAS offers a thorough hosted help desk solution designed to streamline support operations with unlimited ticket submissions and a flat monthly fee of just $15.

00 per agent, ensuring cost-effectiveness without hidden upsells. Built on WordPress, this platform provides customizable branding, secure data management, and a user-friendly interface, making it an ideal choice for organizations seeking efficient customer support.

Awesome Support can be found in Help Desk & Customer Support Software categories.

The most similar products to Awesome Support are:

Centripe Promoted → Awesome Support → JS Help Desk → SAAS First →

Screenshots

Details

Awesome Support Main Features

• FAQs
  You can build a FAQ database while replying to tickets.
• Secure
  Your data is safe because it is stored on your own private WordPress site.
• DIVI Theme
  The DIVI theme is included to help you create a great support site.
• Prioritize
  You can color code tickets to quickly see which ones need urgent attention.
• Your Brand
  You can add your logo and colors to make the help desk match your main site.
• Open Source
  You can install everything on your own server if you want.
• WooCommerce
  If you have a store, you can integrate it with your support portal.
• Your Domain
  You can use your own subdomain so customers only see your brand.
• Take Control
  You have all the tools you need to manage your support operations.
• Gravity Forms
  You can use Gravity Forms to create custom ticket forms.
• Private Notes
  You can add private notes to tickets for other agents to see.
• Cost Effective
  This service costs 50% less than other help desk products.
• WordPress Based
  This help desk works like WordPress, but you don’t have to install or maintain it.
• Unlimited Tickets
  You can create as many support tickets as you need without any limits.
• Organize With Tags
  You can tag tickets to help find them later or organize reports.
• WordPress Goodness
  You get all the benefits of WordPress, including popular add-ons.
• Your Brand (Email)
  You can use your own email address for all ticket communications.
• Pre-canned responses
  You can create quick replies that agents can use with one click.
• Integrated Ticket View
  There is one list showing all open tickets with details like assigned agents and status.
• One Low Price Per Agent
  You pay one price for each agent, and all features are included without extra costs.
• Ready For Your Language
  You can easily translate all text into your own language.
• Support Multiple Products
  You can manage support for different products.
• Key Information At A Glance
  You can see the status of all open tickets quickly.
• Automatic Email Notifications
  Agents and customers get email alerts for new tickets and replies.
• Easy Ticketing History For Agents
  Agents can easily see the history of tickets.
• Assign Tickets To Multiple Departments
  You can assign tickets to different departments as needed.
• Color Coded User Defined Ticket Statuses
  You can create your own color codes for ticket statuses.
• Sophisticated Ticket Assignment Algorithms
  Smart systems help assign tickets to the right agents.

Awesome Support Benefits

• FAQs
  You can build a helpful FAQ section while answering tickets, making it easier for future users.
• Secure
  Your data is safe because it is stored on your own private site.
• Prioritize
  You can quickly see which help requests are the most urgent and respond to them first.
• Your Brand
  You can customize the help desk to match your brand, making it look professional.
• Open Source
  You can install it on your own server, giving you more control.
• Your Domain
  Customers will see your brand instead of ours, which helps build trust.
• Take Control
  You have all the tools you need to manage your support operations effectively.
• Private Notes
  You can add notes to tickets that only agents can see, helping with teamwork.
• Cost Effective
  It saves you money compared to other help desk products.
• WordPress Based
  You get the ease of WordPress without the need for extra setup or maintenance.
• Unlimited Tickets
  You can handle as many help requests as you need without worrying about limits.
• Organize With Tags
  You can label tickets to find them easily later or to help with reports.
• Pre-canned responses
  Agents can use quick replies for common questions, saving time.
• Ready For Your Language
  You can easily change the text to your own language, making it user-friendly.
• Support Multiple Products
  You can manage help requests for different products in one place.
• Key Information At A Glance
  You can see the status of all open tickets quickly, which helps you stay organized.
• Automatic Email Notifications
  Both agents and customers get updates about tickets, keeping everyone better.
• Easy Ticketing History For Agents
  Agents can easily look back at past tickets to understand issues better.
• Assign Tickets To Multiple Departments
  You can share tickets across different teams, improving collaboration.
• Color Coded User Defined Ticket Statuses
  You can use colors to quickly see the status of tickets, making it easier to manage.
• Sophisticated Ticket Assignment Algorithms
  Tickets are assigned smartly, ensuring the right agent handles each request.

Who should use Awesome Support?

• Developers
  They can customize the help desk to fit their needs using open-source options and popular plugins.
• Freelancers
  They can use their own brand and email to communicate with clients, making their service look professional.
• Support Agents
  They can quickly see all tickets and prioritize urgent requests to help customers faster.
• Small Business Owners
  They can save money and manage customer support easily with one low price.
• Website Administrators
  They can use familiar WordPress tools without the hassle of installation and maintenance.
• E-commerce Store Owners
  They can integrate support with their online store for a seamless customer experience.
• Customer Service Managers
  They can organize tickets with tags and notes to improve team communication and efficiency.

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Technologies Used

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