Awesome Support

Help Desk & Customer Support Software

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Awesome Support is a thorough helpdesk and support plugin designed specifically for WordPress, offering a wide range of features to streamline customer support directly from a website. With customizable ticketing systems, unlimited agent access, and various premium add-ons, it caters to diverse industries and operational needs, ensuring efficient management of customer inquiries and support requests.

Awesome Support can be found in Help Desk & Customer Support Software categories.

The most similar products to Awesome Support are:

Crocoblock Promoted → KB Support → Awesome Support → JS Help Desk → Hive Support →

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Details

Awesome Support Main Features

• Easy Setup
  You can set up the plugin in just five minutes, and the basic version is free forever.
• Custom Fields
  You can add special fields to your ticket forms, with many options to choose from.
• Time Tracking
  Agents can log the time they spend on tickets, and supervisors can adjust this time if needed.
• Basic Functions
  You can customize labels, accept tickets by email, and use a FAQ module.
• Advanced Functions
  You can route tickets based on departments and products, and get detailed reports.
• Zapier Integration
  You can connect the plugin to many other systems to send and receive data.
• 28+ Premium Add-ons
  There are many extra features available to help with different needs, and most are affordable.
• Custom Support Forms
  You can create your own support forms using Gravity Forms.
• E-commerce Integration
  The plugin works well with online stores like WooCommerce and Easy Digital Downloads.
• Intermediate Functions
  You can automatically close tickets that are not answered and collect customer feedback.
• Complete Ticket History
  You can see every action taken on each ticket, so you know everything that happened.
• Smart Automated Replies
  You can use AI to send automatic replies to customers.
• Unlimited Support Agents
  You can have as many support agents as you want without extra fees.
• Automatic Agent Assignment
  Tickets are given to the agent with the fewest open tickets, making support faster.
• Unlimited File Attachments
  Clients can attach as many files as they need to their tickets, even in the free version.
• Import Your Existing Tickets
  You can bring in tickets from other systems like Zendesk easily with a special tool.
• Customizable Email Notifications
  You can set up automatic emails for important events, and you can change the text and images in those emails.

Awesome Support Benefits

• Easy Setup
  You can get started in just a few minutes, making it simple to begin helping customers right away.
• Custom Fields
  You can add special fields to ticket forms, making it easier to collect the information you need.
• Time Tracking
  Agents can log the time spent on tickets, which helps in managing workloads and improving efficiency.
• 28+ Premium Add-ons
  There are many extra features available, so you can customize the helpdesk to fit your needs.
• Complete Ticket History
  You can see every action taken on each ticket, so you always know what happened.
• Import Existing Tickets
  You can easily bring in tickets from other systems, making the switch to this helpdesk smooth for everyone.
• Unlimited Support Agents
  You can have as many agents as you need without extra costs, allowing your team to grow.
• Automatic Agent Assignment
  Tickets are given to the agent with the least work, helping to solve issues faster.
• Unlimited File Attachments
  Customers can attach as many files as they want to their tickets, which helps in understanding their issues better.
• Customizable Email Notifications
  You can control the emails sent to customers, making sure they get the right information at the right time.

Who should use Awesome Support?

• Agencies
  Agencies can handle multiple clients' support requests in one place, keeping everything organized and easy to track.
• Educators
  Educators can manage student inquiries and support requests, making communication smoother.
• Developers
  Developers can customize the helpdesk to fit their needs, adding features that make support more efficient.
• Nonprofits
  Nonprofits can provide support to their members and volunteers easily, helping them stay connected and better.
• Freelancers
  Freelancers can keep track of client requests and manage their time better, ensuring they meet deadlines.
• Website Owners
  Website owners can easily manage customer support directly from their WordPress site, making it simple to help their users.
• Online Store Owners
  Online store owners can manage customer inquiries about orders and products, improving customer satisfaction.
• Healthcare Providers
  Healthcare providers can handle patient questions and support requests efficiently, improving patient care.
• Small Business Owners
  Small business owners can provide quick support to their customers without needing a big team, saving time and money.

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Technologies Used

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