JS Help Desk

Help Desk & Customer Support Software

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JS Help Desk is a highly-rated WordPress help desk and support plugin designed to streamline customer assistance and management.

Features like unlimited tickets, extensive customization options, and seamless email integration, it helps businesses to improve their support capabilities efficiently.

JS Help Desk can be found in Help Desk & Customer Support Software categories.

The most similar products to JS Help Desk are:

Crocoblock Promoted → Hive Support → Awesome Support → Jitbit → Smart Answer →

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Details

JS Help Desk Main Features

• Agents
  You can add agents, give them specific roles, and manage their permissions to help with customer tickets.
• Helptopic
  This feature helps users find the right help through organized topics and guides.
• Email Piping
  Incoming emails can be turned into support tickets automatically for easier tracking.
• Private Note
  You can use private notes for internal messages that customers cannot see.
• Time Tracking
  You can track how much time each agent spends on each ticket to improve productivity.
• Knowledge Base
  You can provide helpful resources to answer common questions and reduce support requests.
• Feedback Survey
  You can automatically send a survey to customers after a ticket is closed to get their feedback.
• Help Desk Add-Ons
  You can add extra features that are fast, safe, and easy to use.
• Ticket Auto Close
  You can set rules to automatically close tickets after a certain time.
• 180 Configurations
  There are over 180 ways to customize the plugin to meet your specific needs.
• Customize Multiforms
  You can create and customize many ticket submission forms easily.
• WooCommerce Integration
  You can connect your WooCommerce store to the help desk easily with a special add-on.
• Unlimited Tickets & Agents
  You can manage and support as many tickets and agents as you want without any limits.

JS Help Desk Benefits

• Help Topics
  Organized help topics make it easier for users to find the help they need quickly.
• Email Piping
  Incoming emails turn into support tickets automatically, so you can keep track of issues easily.
• Private Notes
  You can leave notes for your team that customers cannot see, helping with internal communication.
• Time Tracking
  You can track how much time agents spend on tickets, which helps improve productivity.
• Knowledge Base
  A knowledge base provides helpful resources, reducing the number of common questions.
• Customer Feedback
  Sending surveys after tickets close helps you understand how well you helped your customers.
• Ticket Auto Close
  Tickets can close automatically after a set time, which helps keep your support organized.
• Customization Options
  With over 180 ways to customize, you can make the help desk fit your specific needs.
• Unlimited Tickets & Agents
  You can manage as many tickets and agents as you want, making it easy to help all your customers.

Who should use JS Help Desk?

• Developers
  They can use the plugin to create custom forms for ticket submissions easily.
• Freelancers
  They can track their time on support tickets to improve their productivity.
• Small Business Owners
  They can manage customer support easily and keep track of all tickets without limits.
• Website Administrators
  They can customize the help desk to fit their website's needs with many options.
• Customer Support Agents
  They can handle tickets more efficiently and communicate better with private notes.
• E-commerce Store Owners
  They can link their online store to the help desk for better customer service.

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