PeekDesk

Co-Browsing & Screen Sharing Support

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This secure co-browsing and live support platform enables support agents to view and interact with a customer's screen in real time without requiring any software installation, recording, or cookies, facilitating efficient and transparent troubleshooting. Its main features include instant deployment via simple code embedding, encrypted WebSocket communication, explicit client consent with PIN verification, session isolation for security, and full control over domain access, making it ideal for customer support teams, help desks, and IT service providers seeking swift, privacy-compliant, and user-friendly remote assistance solutions.

PeekDesk can be found in Co-Browsing & Screen Sharing Support categories.

The most similar products to PeekDesk are:

Ahsuite Promoted → Cormier-Raynor Enterprise Promoted → Cobrowse → Grypp → Median →

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Details

PeekDesk Main Features

• Easy Setup
  You can add PeekDesk to your website by pasting one line of code, and it loads quickly without slowing your site.
• Client Consent
  The client sees a clear dialog and must agree before screens are shared, making the process transparent.
• Unique PIN Code
  The system gives the client a one-time 6-digit PIN to share with the agent for security.
• Built-in Security
  All data is protected with encryption, and no client data is stored after the session ends.
• Controlled Access
  Each client gets a special API key, and the widget only works on allowed websites to keep control secure.
• Isolated Sessions
  Each screen sharing session is separate, so data from one session cannot be accessed by others.
• Encrypted Connection
  All communication between the client and agent is encrypted with secure WebSocket connections.
• Simple Client Action
  The client only needs to click a button on your website to start support, with no need to install anything.
• No Trace After Session
  Once the session ends, PeekDesk does not keep any data or record of the session.
• Real-Time Screen Sharing
  Agents see the client's screen live as they share, allowing quick help without recordings or cookies.

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PeekDesk Alternatives

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Technologies Used

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