itsama

Knowledge Base & Self-Service Software

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This platform transforms your documentation and knowledge base into a precise, reliable customer support agent that answers queries exclusively based on approved content, ensuring accuracy and trustworthiness. It features capabilities such as customizable model integration, self-hosting with your own database, retrieval-augmented generation (RAG) for delivering relevant context, and clear communication when information is unavailable, solving issues related to misinformation, inconsistent support, and inefficient support workflows. Designed for support teams, product documentation managers, and customer service professionals, it enhances user experience by providing consistent, truthful, and contextually grounded responses while maintaining data privacy and adaptability to various AI models.

itsama can be found in Knowledge Base & Self-Service Software categories.

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itsama Main Features

• Self-hostable
  You can host it on your own servers using your Postgres database.
• Grounded answers
  It provides accurate answers only from your approved documents and Q&A, and it says when it doesn't know.
• Retrieval system
  It finds the most relevant parts from your documents to answer questions.
• Honest about gaps
  If it can’t find an answer, it clearly says 'I couldn’t find that' instead of guessing.
• API key management
  You can reset your API key safely without losing access for 24 hours.
• Connect your inbox
  You can connect your email inbox to help your support team.
• Bring your own model
  You can use your own AI model with it, like OpenAI or Anthropic.
• No inventing answers
  It only answers based on your content and doesn’t make up information.
• Works with your model
  It works with different AI models that you bring, like GPT-4 or Google Gemini.
• Keep a human in the loop
  You can approve responses with Slack to involve a human if needed.
• Retrieves relevant content
  It pulls the most related chunks of your data to answer questions accurately.

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