Cardina

Co-Browsing & Screen Sharing Support

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This tool enables customer service representatives to visually guide, draw on, and cobrowse with users' screens in real-time without requiring downloads or meeting links, significantly enhancing live support and troubleshooting efficiency. Its main features include instant screen sharing, annotation tools, control capabilities with user permission, session recording and playback, sensitive data masking, and seamless integration with existing systems—addressing issues like long resolution times, miscommunication, and high abandonment rates, making it ideal for customer experience teams, technical support agents, and sales professionals seeking to improve engagement and resolution speed while maintaining strict data security and compliance.

Cardina can be found in Co-Browsing & Screen Sharing Support categories.

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LaunchCut Verified profile Promoted → Bogan, Gerlach and Rippin Enterprise Verified profile Promoted → Screendesk → Median → CrankWheel →

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Details

Cardina Main Features

• Compliance
  Meets data protection laws like GDPR, CCPA, HIPAA, and security standards like SOC 2.
• Easy Setup
  Get started quickly, in as little as 5 minutes, with simple guides and no credit card needed.
• Easy to Use
  It only takes one click to start, with no downloads or meeting links needed.
• Data Privacy
  Mask sensitive data so it’s never sent or saved without permission.
• Screen Sharing
  You can see, draw on, and co-browse your customer's screen without them downloading anything.
• Session Replay
  Optionally replay past customer sessions to learn from them.
• Customer Support
  Help customers who need extra assistance to understand and use software.
• Tool Integration
  Works well with your existing tools to give a full view of the customer’s experience.
• Help Agents Learn
  Review previous resolutions to improve agent skills.
• Session Recording
  Record and replay customer sessions to review what happened.
• Control Data Access
  Ensure agents only see customer data they are allowed to, with customer permission.
• Live Screen Viewing
  See your customer's screen live or take control to guide them.
• Transparent Pricing
  Offers clear prices for businesses of all sizes.
• Workflow Visibility
  Share your screen to help with enrollment processes or guide customers.
• Device Compatibility
  Works on all devices and web technologies, no matter the browser or language.
• Increase Resolutions
  Resolve customer issues quickly, often in just a few moments.
• Security and Privacy
  Secure sensitive information, block confidential data, and control what agents see.
• Navigation Assistance
  Request full screenshare to help customers navigate external websites.
• Support and Resources
  Provides documentation, support emails, and resources to help you use the tool.
• Control Customer Screen
  Scroll, click, and type on the customer's screen if they give permission.
• Faster Customer Support
  Resolve issues 41% faster and reduce wait times.
• Drawing and Highlighting
  Show customers where to click by drawing on their screen or sharing yours.

Cardina Benefits

• Quick Setup
  It only takes one click to start, so there are no downloads or complicated steps for customers.
• Visual Guidance
  Cardina lets you see and draw on the customer's screen, making it easy to guide them without confusion.
• Privacy Protection
  Cardina hides passwords and sensitive information automatically, ensuring customer privacy.
• Session Recordings
  You can record and replay sessions to help agents learn from past interactions and improve their skills.
• Seamless Integration
  Cardina works with your existing tools, making it easy to connect with customers wherever they are.
• Faster Issue Resolution
  You can resolve customer problems 41% faster by seeing their screen live, which reduces the time spent on explanations.
• Controlled Access to Data
  Agents can only see sensitive customer data with permission, which helps keep information safe.
• Cross-Device Compatibility
  It works on all devices and with the latest web technologies, so everyone can use it easily.
• Increased First-Contact Resolutions
  Cardina boosts first-contact resolutions by 47%, helping to keep customers happy and engaged.

Who should use Cardina?

• CTOs
  They can ensure customer data is safe and only shared when needed, keeping privacy a priority.
• Operations Managers
  They can train their teams better by reviewing past sessions and improving their skills.
• Sales Representatives
  They can keep prospects interested by showing them how to use products in real-time.
• Customer Success Leads
  They can solve problems quickly, reducing the time spent on emails and calls.
• Customer Support Agents
  They can help customers faster by seeing their screens and guiding them directly.

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