Miralo

Co-Browsing & Screen Sharing Support

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This tool allows support teams to securely view and assist customers by gaining permission to see their iPhone screens in real-time, facilitating more accurate troubleshooting and guidance without taking complete control of the device. Key features include secure link sharing, customer-initiated screen sharing, AI-assisted step-by-step guidance, and the ability to see the customer's interface in context to resolve issues efficiently, making it ideal for customer support, technical assistance, and remote troubleshooting across various industries.

Miralo can be found in Co-Browsing & Screen Sharing Support categories.

The most similar products to Miralo are:

LaunchCut Verified profile Promoted → Upscope → Screendesk → CrankWheel → HelloScreen →

Screenshots

Details

Miralo Main Features

• Guided support
  Support agents can guide customers step by step without taking full control of the phone.
• View in context
  Support agents can see the exact issue by viewing the customer's current app screen.
• Customer approval
  The customer must approve before the support team can see their screen.
• Reply with guidance
  Agents can turn what is on the screen into easy instructions to send to the customer.
• Secure link sharing
  Support teams send a secure link to the customer to start the support session.
• Control over sharing
  The customer stays in control and can choose when to share and stop sharing anytime.
• Live support session
  Real-time support sessions allow agents to see the screen live while guiding the customer.
• Step-by-step guidance
  Support teams can walk customers through tasks with clear, easy-to-follow steps.
• AI-assisted suggestions
  The system provides AI suggestions to help support agents give clear instructions.
• See customer's iPhone screen
  Support teams can see the customer's iPhone screen only if the customer approves it.

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Technologies Used

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